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Digital FAQs

ABOUT THE APP

Q: What's the difference between the iPad edition and the magazine I can buy on paper?
A: Each issue of Dance Magazine, Pointe, Dance Spirit & Dance Teacher brings you all the essentials from the magazine—in-depth and honest interviews, exclusive photos, features and more, but on your iPad, you'll get an extra level of interactivity:

  • Embedded music player
  • Behind-the-scenes photo outtakes and videos
  • Expanded stories and poll results
  • Story-sharing through social networks and email

Q: How do I get around the magazine?
A: Just like the paper issue, you can explore the iPad edition page by page or by skipping around. Swipe across with one finger to turn one page at a time or press and hold your finger on the screen to bring up the contents list in the upper left corner and the thumbnail preview at the bottom. From here you can simply tap to jump among sections. You can also bookmark a page by tapping the upper right corner of a page and it will appear in the Bookmarks panel.

PURCHASING SUBSCRIPTIONS AND ISSUES

Q: I just purchased a subscription through your website. How do I begin receiving copies?
A: If you have not yet downloaded the app from the iTunes store, please do so. This is a free app available in the iTunes store. Do not purchase anything else from within the app, as your subscription is already paid for. The first time you open the app after downloading, look for the "My account" tab on the bottom row navigation bar, then:

  1. Press "Log in",
  2. Enter the e-mail address and password you set up when you ordered your subscription and hit "Log in"
  3. Close the Sign-In window and press "Library" to see the issues you are currently entitled to receive. This will be the current issue when you first subscribe, then each subsequent issue on your subscription as it is published.
  4. Press the box with the issue you wish to read.

Q: If I'm a print subscriber already, can I get the iPad edition at a lower price than advertised?
A: Yes, we are offering a special lower price for our current paid print subscribers. We are also featuring a special combination offer for new subscribers who wish to receive both the print and digital versions of the magazine. Please contact us at circulation@dancemedia.com.

Q: I don't see the issues I've purchased or downloaded before?
A: If the issues you've purchased are not listed in your Library, first make sure you're on the same iTunes account you originally purchased the issues with. If so, hit the "Missing Issues?" button in the upper right corner of the Library tab, which should restore your permissions to all issues you're entitled to. If that doesn't solve it, please let us know at dmappsupport@dancemedia.com.

Q: How do I buy more single copy issues?
A: Press and hold your finger on the screen to bring up the "Store" button. Tap this to access the in-app store, where you can subscribe to the magazine and buy single issues. Tap the price, confirm your purchase, and the issue will appear in your library. There you can tap the button to download it.

Q: How do I access new issues on my subscription?
A: If you purchase a subscription through our website, and are using the latest Apple operating system, new issues will download automatically in the Apple Newsstand folder. You will be notified when a new issue is available. If you are on an older Apple operating system, you will still get a notification about the new issue but it is necessary for you to download new issues manually as they become available.

Q: How do I cancel my subscription or get a refund?
A: We can only issue refunds on iPad subscriptions purchased directly through our website, not through Apple iTunes. To cancel your subscription or get a refund, please contact us at circulation@dancemedia.com.

TECHNICAL SUPPORT

Q: My issue is stuck at the "Processing" stage—what do I do?
A: This happens occasionally when the iPad interrupts the processing of the issue. Typically restarting the app will resolve the issue. If not, you can always delete and re-install the app. You will never have to pay again for something you've already purchased, as long as you're on the same account.

On reinstall, you'll see a box asking if you wish to restore all purchases—press "Yes". If you miss that box, just tap "Missing Issues?" in the Library list to get back access to all previously purchased issues and subscriptions.

Q: I don't see all the issues I've purchased.
A: First, make sure you're signed in to the same account you purchased the issues with. If so, hit the "Missing Issues?" button on the upper right-hand corner of the Library tab. If this does not solve the problem, please contact us at dmappsupport@dancemedia.com.

Q: How do I delete an issue?
A: In your Library list, you'll see a button to the right of each issue that says Archive. Tap this button, and you will delete the issue from active storage on your device. At any time, you can always re-download those issues again later at no charge.

Q: My app keeps crashing.
A: Unfortunately, some iPad users have experienced problems with the app crashing. If this happens, you should be able to fix it by following these steps:

  1. Close all running apps. (Double-click the Home button, press and hold on the app icons in the bottom list until they start shaking, then tap the "X" on each to close the app).
  2. Shut down the iPad. (Hold the Power key then slide the red bar when prompted).
  3. Turn the iPad on again. The app should now work fine.

Q: I don't have an iPad. Will a Dance Magazine, Pointe, Dance Spirit & Dance Teacher tablet edition become available on other devices?
A: Development is underway for NOOK, Kindle Fire, iPhone and iPod Touch. We'll let you know when more info is available.

More Q&A's will be added as they come up, so check back!

CONTACT US

For technical support, please email dmappsupport@dancemedia.com.
For subscription questions, please email circulation@dancemedia.com.

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